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To read about Health Workplace Outcomes & measuring the success of your healthy workplace strategy, click here
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Canada's Healthy Workplace Week is overseen by
the Canadian Healthy Workplace Council
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What outcomes to measure? | What tools are available?
Three Principles to Guide... | How to start measuring...
Healthy Workplace Outcomes
What outcomes to measure?
The best place to begin is to look back at your healthy workplace strategy and identify your goals and objectives; - the areas or issues your organization chose to focus on improving and what you had hoped to achieve. Ideally, your healthy workplace strategy is structured so that outcomes and performance targets are identified for each of the key issues. These targets will give you a good indication of the specific healthy workplace indicators you should be measuring. For instance, if your performance targets included improving attendance and reducing turnover, then you would likely want to measure absenteeism rates, attrition, work satisfaction and morale; rather than measuring drug utilization rates.
Some qualitative and quantitative indicators of a healthy workplace are listed below along with a selection of outcomes to measure:
- Workplace culture, such as:
- Supportive management
- Trust
- Respect
- Control/demand
- Perceptions of feeling valued
- Morale
- Work satisfaction
- Organizational statistics, such as
- Absenteeism,
- Employee turnover,
- Accident rates/Workers' Compensation Claims
- Implementation of employee suggestions/ideas
- Rehabilitation and reintegration outcomes
- Drug utilization
- EAP usage
- Recruitment and retention rates
- Labour relations/ grievances
- Employee Participation & Perceptions, such as:
- Work/life balance
- Recognition
- Utilization of the organization's healthy lifestyle programs/efforts
- Healthy behaviour change
- Awareness of healthy lifestyle issues
The key is converting evaluation data into useable knowledge that can inform decisions and actions at every level of the organization.
Workplace Health in Action:
In 1999, MDS Nordion, a Canada's Award for Excellence (CAE) Healthy Workplace Award winner reported a significant drop in grievances to less than 5 per year as a result of its healthy workplace strategy.